This website is the responsibility of QUINTA DA ROSA VINHOS SA (Quinta de la Rosa), a commercial company with its registered office at Quinta de la Rosa, 5085-241 Gouvães do Douro, Pinhão, Portugal, Number C. R. c. N°15 Sabrosa with VAT number 502064560, email info@quintadelarosa.com. Turismo de Portugal registration: RNET nr. 1472 & RNAAT nr. 803/2023.
All the information and services in this website and in the online shop is available for its users and is subject to the customer’s acceptance of all the terms and conditions, policies and warnings here mentioned below.
By purchasing any Quinta de la Rosa or Passagem product from the online shop the customer accepts the general terms and conditions of online sales. These terms and conditions apply to all users of the website.
Quinta de la Rosa’s online shop has links to other websites and places to help find products in countries where the online shop is unable to sell. Quinta de la Rosa does not take any responsibility for different terms and conditions of these websites or other sales platforms.
Please carefully read these terms and conditions before using our services. If you do not agree to these terms and conditions then you cannot use any service offered by Quinta de la Rosa.
All the alcoholic beverages available for sale through the online shop must be bought by those who are legally allowed to in the country they reside in. If this is not the case, then the order cannot be processed.
Quinta de la Rosa reserves the right to modify without prior advice and at any moment, its information and commercial offer, including its products and prices. The images of each product shown in the online shop can be different from the final product delivered. The customer will be contacted in the case of an out of stock situation when an order has been processed.
The order will be confirmed on receipt of an email from Quinta de la Rosa with all the details of delivery, invoicing, payment, products and prices. Quinta de la Rosa recommends that this confirmation is checked by the customer in case of error. If there is a mistake, the customer should enter into contact with Quinta de la Rosa immediately and in any event within one day.
All orders will only be processed once full payment has been received. Payment will be accepted using most major credit and debit cards (excluding AmericanExpress) and Pay Pal. Payments must be in Euros. Any exchange rate or other transaction costs are to the customer’s account. If the order cannot be fulfilled in part or in its totality, the customer will be contacted by someone from Quinta de la Rosa who will discuss other options with the customer.
Shipping and packaging costs are separately shown as a delivery cost in the online shop. The transport service is subcontracted to international carriers. The estimated time for delivery is 2 working days for mainland Portugal and 5 to 6 working days for Zones 1,2,3, and 4 as described in the online shop. Any breakages are covered by the carrier’s insurance and are not the responsibility of Quinta de la Rosa. Quinta de la Rosa does not have the responsibility for the damage of any goods once they have left its installations.
The customer has the right to return the product (cancel the order) within 14 days of purchase under the terms of article 10.° do Decreto-Lei n.°24/2014, except for those products where the customer has removed the guarantee seal. In case of return of the purchased products then the customer must email our customer service by email at wineorders@quintadelarosa.com within 14 days of receipt of the products.
If the products suffer from any wine fault then this must be communicated to our customer services by email at wineorders@quintadelarosa.com, within 14 days of reception of the products. Products can be exchanged and substituted for other products of equal or similar price depending on the customer wishes. If it is not possible to exchange for equal or similar products, our customer service will communicate to the customer to discuss other options with the customer.
So far as Portuguese law permits and other than in the case of death or personal injury, Quinta de la Rosa’s liability for the sale of products pursuant to these terms and conditions, shall be limited to the purchase price of the products. Without limitation Quinta de la Rosa shall have no liability for any loss of profits or other consequential loss incurred by the customer.
In the event that any problem relating to purchases on this website cannot be resolved, Portuguese Law will be the applicable law. Any litigation relating to any purchase of products from our online shop will be governed by Portuguese law and the customer submits to the exclusive jurisdiction of the tribunals in Portugal. If it is necessary to appeal, then the relevant tribunal would be:
Tribunal Arbitral de Consumo:
CENTRO DE INFORMAÇÃO DE CONSUMO E ARBITRAGEM DO PORTO: Rua Damião de Góis, 31 - Loja 6, 4050-225 PORTO
Tel: +351 225 508 349 / +351 225 029 791
Fax: +351 225 026 109
E-mail: cicap@mail.telepac.pt
Web: www.cicap.pt
The resolution of any problems can also be submitted to the European Commission’s platform at https://ec.europa.eu/consumers/odr. Customers can present their complaints through this online resolution platform.
For any further information concerning the online shop at Quinta de la Rosa, please contact by email wineorders@quintadelarosa.com or for other issues info@quintadelarosa.com.
Quinta de la Rosa will only use your personal information as set out in our Privacy Policy which is set out in Quinta de la Rosa’s website under Privacy.
